This policy is split into seven parts and answers:
- How do we collect personal information?
- How do we use personal information?
- How can individuals access the information we hold about them?
- How do we use third party websites?
- How do we tell you about future changes to this policy?
- How to contact us?
How do we collect personal information?
If you apply for a Grant the Virgin Money Foundation will be collecting personal information relating to the person that will be the point of contact for the application. Prior to providing the personal information of another individual to the Virgin Money Foundation you should obtain the consent of that individual.
How do we use personal information?
To process your application for grant and to provide an on going service we will share the information that you provide with the Virgin Money Group companies. The Virgin Money Group companies will be providing ongoing servicing support to the Virgin Money Foundation and data that you provide as part of the application will be stored on their systems. We and the Virgin Money Group companies may use the information that you provide to:
- Provide services to the applicant and manage your application;
- Satisfy legal obligations placed upon us;
- Undertake statistical analysis, system testing and research, with the aim of improving our services; and
- Provide updates relating to the Virgin Money Foundation.
How can information be accessed?
Individuals have full access to all information stored about them by the Virgin Money Foundation. Individuals can ask us at any time for details about what their information is being used for and who it might be shared with. Individuals may have to pay a small administration fee for this. Also, please ask if you would like us to change or delete any personal information relating to you that has previously been given to us. If we can we will, but sometimes we have to keep your records for legal reasons. If you'd like a copy of your information, you can write to our team at the address at the bottom of this policy.
By using the Virgin Money Foundation website you agree to us storing cookies on your system.
Cookies are small files placed on your computer's hard drive, or in your browser memory when you visit our website. They help us speed things up for you when you come back. They tell us what parts of the site you visit, what you like and what's most relevant to you. What cookies don't do is store any personal or confidential information about you.
The Interactive Advertising Bureau has produced a guide (see www.allaboutcookies.org) which explains to users how cookies work and can be managed. We use site tracking and monitoring to collect information about how our websites and applications are being used, such as the number of page views that occur on the website, the number of visitors and common ways of arriving on or leaving the site and our applications. This in turn helps us identify issues and to improve our services and provide you with a better customer experience.
How do we use third party websites?
How do we tell you about future changes to this policy?
Any changes we make to our policy will be put on our website. Please check for updates from time to time, so you’re always fully aware of what information is collected, how it’s used and under what circumstances it may be passed on.
How to contact us?
If you have any questions or concerns about our use of your personal information you should write to the Data Protection Officer, Virgin Money Foundation, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.